Thales Defense & Security, Inc.

Field Services Representative (FSR)

Location US-MD-Clarksburg
Posted Date 2 months ago(2/24/2021 10:31 AM)
Job ID
Customer Service - All
Experience (Years)
Erin Cresswell
Minimum Degree
Not Required


Thales Defense & Security, Inc., is a global company serving the defense, federal, and commercial markets with innovative solutions for the ground tactical, airborne and avionics, and  naval/maritime. In addition to mission-critical communication systems, the company provides helmet-mounted displays and motion tracking technologies; SATCOM terminals; advanced sonar systems; air traffic management navigation, and surveillance, and simulation.  Further, Thales Defense & Security, Inc. serves as a gateway for technology, leveraging Thales-wide solutions—such as combat management systems; naval, airborne, and ground ISR; and electronic warfare—to address U.S. requirements. 


We currently have an opening for a Field Service Representative (FSR). Candidates should have a strong work ethic and the ability to work independently. Due to the travel requirements, this position may be remote. This position reports into the Manager of the Field Support Department out of Clarksburg, MD.


Top Benefits

  • Competitive Salary
  • Yearly Incentive Bonus Program
  • Generous 401(k) program  - up to 7% company contribution and 100% immediate vesting
  • Tuition Reimbursement
  • Paid wellness, vacation, and holiday leave
  • Paid maternity, paternity, and parental leave


  • The FSR provides customers with the technical expertise and support required to develop system solutions, demonstrations and training on Thales tactical radio and satellite products.  
  • This individual is expected to be proficient or become proficient in the operation of Thales products and those devices and equipment our products interface with to include DoD satellite terminals, CISCO routers and other IP networked systems.
  • The FST is the primary technical connection back into the engineering organization to help not only solve technical issues but to also keep the engineering organization and business development organization abreast of emerging customer requirements and technologies. 
  • Embrace the TDSI Core Value & Thales Leadership Model.
  • Maintain high ethical standards, including compliance with all company procedures.



The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • US Citizenship is required.
  • Must have the ability to obtain and maintain a US Security Clearance.
  • A technical degree or experienced military personnel with applicable knowledge and skills.
  • The desired candidate should have excellent English written and oral communication skills. English literacy a must.
  • Willingness to travel 75% as a minimum is necessary. Travel may be to anywhere in the world to support training users of our equipment – domestic and internationally. 
  • Must have solid work habits, ability to work independently and in a collaborative team environment.
  • A strong emphasis on MANET Networks and tactical military communications is essential. 
  • The FSR should be well versed in wireless networking with an understanding in tactical waveforms including: SGFH, IW, MUOS and TSM.
  • Proficient with Microsoft Office Products and preferred proficiency with SharePoint.
  • The ideal candidate will have the following or related qualifications.
    • 5 years’ experience with tactical communications equipment.
    • Prior experience in system integration, networked systems, operator training and technical troubleshooting is ideal.
    • Junior engineers in directly aligned tactical communications companies with experience and a strong desire to transition to customer-focused applications.

For specific questions about this job posting, candidates may contact the recruiter at


Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an Equal Opportunity Employer/AA/Minorities/Females/Veterans/Disabled. Thales is an E-Verify employer.


Thales is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, age or any other characteristic protected by law.


If you need an accommodation or assistance in order to apply for a position with Thales, please call Human Resources at 240-864-7630.



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