Thales Defense & Security, Inc.

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Field Service Engineer

Field Service Engineer

Job ID 
Posted Date 
Engineering - Support (CDM, PCB, Designers, or Installation)
Experience (Years) 
Erin Cresswell
Minimum Degree 

More information about this job


Thales Defense & Security, Inc., is a global company serving the defense, federal, and commercial markets with innovative solutions for the ground tactical, airborne and avionics, and  naval/maritime. In addition to mission-critical communication systems, the company provides helmet-mounted displays and motion tracking technologies; SATCOM terminals; advanced sonar systems; air traffic management navigation, and surveillance, and simulation.  Further, Thales Defense & Security, Inc. serves as a gateway for technology, leveraging Thales-wide solutions—such as combat management systems; naval, airborne, and ground ISR; and electronic warfare—to address U.S. requirements. 


We seeking a full-time, permanent position Field Services Engineer to in our Visionix business located Aurora (Chicago), IL.   This fast growing segment is segment focused on augmented reality heads-up-display systems for consumer, medical and military industries. 


  • Travel up to 80% of time supporting customer and partner product demonstrations.
  • Provide support to the engineering design team and other internal stakeholders.
  • Act as liaison and technical connection into the engineering organization.
  • Solve technical issues.
  • Keep engineering and business development stakeholders educated and abreast of emerging customer requirements and technologies.
  • Maintain a high ethical standard of practice, including compliance with all company procedures


  • US Citizenship with ability to obtain a security clearance.
  • This individual must be proficient or have the ability become proficient quickly in the operation of Visionix products and those devices and equipment to which our products interface including: host computers with various operating systems, and Helmet Mounted Display (HMD) technologies. 
  • A technical degree or equivalent experience.
  • Ability to troubleshoot technical systems and resolve technical issues
  • Proficient with hand tools and assembly techniques, and be capable of designing and assembling support structures.
  • Good working knowledge of Microsoft office tools.
  • Working familiarity with Windows and Linux OS’.
  • Ability to travel (domestic and international) up to 80% of time.
  • Excellent English written and verbal communications skills.
  • Ability to work independently and in a team environment.



Thales Defense & Security, Inc. participates in the United States Department of Homeland Security's E-Verify program.


Thales Defense & Security, Inc. is an Equal Opportunity /Minorities/ Females/ Vet/ Disabled Affirmative Action employer.


We welcome and encourage diversity in our workforce.


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